October 2, 2022

Emirates Eyes Training 4,000 New Cabin Crew In Metaverse

Emirates Cabin Crew

Emirates Cabin Crew

The Emirates Airline announced its plan to hire 4,000 new cabin crew to be trained in the metaverse by 2023.

This announcement was made by Chief Operating Officer of Emirates Adel Ahmed Al Redha while speaking at the Dubai Metaverse Assembly on Friday.

Redha said that his company aims to expand the number of the current cabin crew from 16,000 to 20,000 by adding 4,000 new cabin crew by the next year.

“In training, we’ve currently got 16,000 cabin crew but by the middle of next year, we plan to reach close to 20,000 cabin crew. We are continuously evolving our onboard service as well, whether it’s food or how we serve our customers. Without this technology, we will not be able to deliver this training in an efficient and accurate manner to our crew,” Redha noted.

He also pointed to the role of the metaverse in configuring the A350 in Humboldt, US, pointing out that virtual reality and metaverse were used to stimulate walking the plane to analyze each detail in it to exactly represent what it will be like in 2024.

According to him, the metaverse will transform the process at the national carrier from training and operation to sales and customer experience, eliminating what is called “the middleman.” He indicated that about 50% of the online booking comes from the clients directly without the role of “the middleman.”

Earlier, Emirates announced that it was planning to launch NFTs and amazing experiences in the metaverse for its customers and employees.

Through these captivating experiences, passengers will be allowed to choose their seats and shop for duty-free products in addition to touring the airport and hotels.

The first collectible and utility-based NFTs are expected to be launched within the coming months.

The Dubai Metaverse Assembly occurred on September 28 and 29 at the Museum of the Future with the participation of more than 600 experts, 30 speakers, and 40 tech companies.

During the event, the UAE Ministry of Economy revealed that it would launch a new headquarters in the metaverse.

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